For Manufacturers, Retailers, Grocers and other supply chain decision makers looking to learn more about converting to intermodal rail
CSXT Intermodal's commitment to quality service extends to issuing accurate freight bills and providing several convenient payment options. A quality process begins before the first bill is issued. Intermodal will work with you to design a process that complements your company's payment systems.
The process of establishing an effective working relationship begins with the CSXT Intermodal credit agreement. The credit agreement provides CSXT Intermodal with most of the information we need to assess and meet your company's credit and billing needs.
To obtain a credit application, or if you have questions about the credit process, call 1-800-288-8620 or e-mail Intermodal_Sales@csx.com.
GETTING FREIGHT BILLS FROM CSXT INTERMODAL
Freight bills can be sent:
To ensure ease and timeliness in resolving any billing questions you will be provided with a dedicated billing contact.
PAYING CSXT INTERMODAL FOR YOUR MOVES
You can pay freight bills using:
Corporate Trade Payments (CTP) - The easiest and most dependable method of payment. Customers are requested and encouraged to participate in this program. This method allows our bank and your bank to exchange funds electronically according to a schedule agreeable to both of us.
ACH Credit Payments - Customers initiate these electronic payments to CSXT Intermodal through their bank. Unlike the CTP program, the customer covers all transaction-related expenses. Customers must receive approval prior to implementing this payment method. For more detail on ACH credit payments, call Intermodal's cash application team at 904-279-3446.
ShipCSX Account Invoices - You can review, dispute and pay your invoices online. You will need a ShipCSX User ID.
PAYING FOR STORAGE CHARGES
Private Equipment - Storage charges for private equipment are paid online in ShipCSX using Visa, MasterCard or American Express.
In the ShipCSX Intermodal Shipment Inquiry tool, click on the 'Make Credit Card Payment' button to enter credit card payment information on selected units to pay storage charges as many as 5 days in advance. Payments are automatically posted at selected ramps within 20 minutes. This tool increases functionality by allowing storage charges to be paid 24/7, and it protects sensitive credit card information as well.
Rail Controlled Equipment - Customers using REZ-1 to reserve rail-provided containers will still receive storage charges through REZ-1.
PAYING FOR SECONDARY LIFT CHARGES
Please visit the ShipCSX website to submit payment for lift charges via Visa, Mastercard or American Express. Payment may be submitted using the Online Lift Payment tool for any unit for which billing has been submitted or for any unit already on the premises of CSX Intermodal Terminals, Inc.