For Manufacturers, Retailers, Grocers and other supply chain decision makers looking to learn more about converting to intermodal rail
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RailPlus Frequently Asked Questions (FAQs): Introduction to moving door-to-door intermodal
New to selling intermodal rail or need a quick refresher? Below are frequently asked questions we hear from our customers. Share this FAQ page with your team or use as a training tool to get new hires up to speed on answers to commonly asked questions when selling intermodal.
What is RailPlus?
RailPlus is the new name of the CSXT Intermodal door-to-door service. Over the past year, we have been hard at work updating our processes, changing our operations and improving service in order to deliver MORE for our customers, and now, we have a name that reflects who we are: RailPlus.
Plus means MORE – access to MORE markets, MORE capacity, and MORE service. Watch the RailPlus video to learn MORE.
What markets do you serve? Do you service Canada or Mexico?
RailPlus offers service coast-to-coast. View the RailPlus map.
In addition to domestic U.S. service, RailPlus provides door-to-door service to/from Eastern Canada. View the Montreal service map. RailPlus does not offer door-to-door service in or out of Mexico.
For more information, access the service matrix to view all markets served by RailPlus.
What commodities do you move?
RailPlus moves a large variety of commodities every day. From paper and plastics to clothing and retail goods, we help you better serve your shippers through providing a one-stop intermodal solution. Commodities we frequently move include consumer electronics, appliances, food and beverage items, and countless other inputs and finished goods. In fact, we even ship select Hazmat. For more detailed information on what we ship, as well as prohibited commodities, refer to Service Directory 1 Section 6.6 thru 6.12.
How do I become a customer?
To become a customer, fill out the new customer form and our team will be in touch with more information to quickly get you on track and moving your first load.
How do I book a load with RailPlus?
As part of your onboarding, you will be provided access to ShipCSX, an online booking portal where you will have access to rates, schedules and other tools. If you are already a customer, access ShipCSX to view rates, review schedules and book your next load.
Do you do multi-stop loads?
Do your rates include fuel? What is your fuel surcharge?
What is the maximum weight you can move with RailPlus?
Do you provide refrigerated service?
Are your containers food grade?
What is your cargo insurance coverage? Can we purchase additional insurance?
Do your drivers block and brace the load for the shipper?
Do you pick-up or deliver to ports? Do you pick up /deliver in residential areas?