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For Manufacturers, Retailers, Grocers and other supply chain decision makers looking to learn more about converting to intermodal rail

For IMCs, Truck Carriers, Brokers, Steamship Lines and other transportation providers

ABOUT US CONTACT US SHIPCSX CONNECT WITH AN EXPERT

Channel Partners 05

 

CUSTOMER SUPPORT

 


 

SHIPCSX SELF SERVICE TOOLS

ShipCSX web-based tools help you track your loads. To reduce the wait time for drivers, CSXT has introduced public/open access tools allowing the trucking/dispatching community to verify shipment information prior to their arrival at the terminal locations we serve.

Intermodal Shipment Inquiry is available via ShipCSX Public Tools and provides an:

  • 'Ingate' option to verify billing is available at the origin terminal.
  • 'Outgate' option to view the parking location, last free day, and pending storage charges at the destination terminal.
  • Online credit card payment of storage charges option, with the ability to pay up to 5 units in a single transaction.

Drivers can access these tools via any web-enabled cell phone while on-the-go to ensure a smooth entry or exit once at the terminal.

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AUTOMATED PHONE TRACING

To access Fast-Trac, CSXT Intermodal's 24-hour automated nationwide tracing system, call 800-542-2754 (U.S.) or 800-336-2754 (Canada), Option #1. Fast-Trac offers you the option to voice your equipment numbers or enter them via your telephone keypad for current status and location of your shipments. Trace one or multiple shipments at a time, any time of the day.

Fast-Trac Quick Tips 

 

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SHIPMENT PROBLEM RESOLUTION

Use the ShipCSX Shipment Problem Resolution tool to submit an inquiry directly to our Customer Service team. Customers can create, view the status and check for resolution of their inquiries all within ShipCSX, providing you a central place to manage shipment problems. The Shipment Problem Resolution tool allows you to streamline communications by replacing e-mails and phone calls, can simplify your business process with the ability to track shipment related issues, and allows us to better serve our customers with a quicker response time, more accurate, complete and secure information, and consistent resolution.

The Shipment Problem Resolution tool is available to registered ShipCSX users under the "Trace" and "Resources" tabs. Get step-by-step instructions (PDF) for using the tool.

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CONTACTING CUSTOMER SERVICE

WHO TO CONTACT

 

SERVICE NEED EXAMPLES CONTACT

Online Self-Service

  • Estimated Time of Notification (ETN)
  • Parking locations
  • Units left behind
  • Schedule inquiry
  • Service claims
  • Rail billing issues, disputes, invoice discrepancies

www.ShipCSX.com

Intermodal Terminal

Questions

  • Grounding plans
  • Hazmat questions and placarding
  • Customs questions
  • Notification questions
  • Other terminal issues

Go to

www.intermodal.com/terminalupdates for local terminal contact information

Customer Solutions (service questions)

  • Enroute delays (on CSXT)
  • Misroutes
  • Bad Ordered equipment
  • Diversion requests

ShipCSX>Resources>Shipment Problem Resolution

or

1-877-744-7279 opt. 2, opt. 2, opt. 2

Supplemental Services

  • Directory 1 questions
  • Intermodal Storage/Premise

CSXT8100Questions@csx.com

eBusiness

(ShipCSX assistance)

  • Waybill and Bill of Lading assistance
  • Training (Overview, Reports and Templates)

1-877-744-7279 opt. 2, opt. 2, opt. 2

Freight Claims

  • Claim for overcharge, loss or damage of shipment

Frtclaims@csx.com Freight Claims Video:

https://youtu.be/c5f6oiEaNFA

Commercial Questions

  • Rate requests
  • Renewals
  • Agreement Issues
  • New customer inquiry

Account Manager or Market Manager

UMAX/CSXU Product

  • Equipment availability
  • Premise and Accessorials

Blume Global

RailPlus

  • Door-to-Door intermodal service

1-877-744-7279 opt.4

 

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HOW TO SECURE A USER ID AND PIN

To better assist customers' needs, CSXT Intermodal has set up a system to more effectively manage customer inquiries.


CSXT Intermodal is dedicated to making the exchange of information with our customers more timely, accurate and secure. If you call our Customer Service team, you will be prompted to enter your ShipCSX User ID and Personal Identification Number (PIN). Each User ID and PIN is unique to the individual who calls. Your ShipCSX User ID and PIN are for telephone access to the Customer Service team. Use your ShipCSX User ID and Password to access ShipCSX.com. Registered ShipCSX users can locate their PIN in the Personal Information section under "My Profile". If you are not a registered ShipCSX user, please complete the online eBusiness registration form available at www.ShipCSX.com by selecting "Register Now". By identifying your call, our Customer Service team can ensure your shipment information remains secure and provide you with faster service and more accurate information.

Please note: If your telephone keypad does not include the letters "Q"or "Z", enter 7 for Q and 9 for Z.

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ACCESS SHIPCSX


To track shipments, check schedules, submit freight claims, view waybills and more, click here.

CONNECT WITH AN EXPERT


To contact an intermodal representative who can help you discover the value of intermodal rail, click here.