Our goal is to ensure fluid gate experience for drivers, on-time movement of freight and reduce terminal dwell time for your valued shipments. To accomplish this, we must receive complete billing information prior to your load arriving at our terminals. Shipments arriving at origin terminal without active billing present in the inventory system will not be accepted.
For additional details about our bill of lading policy, contact your Intermodal sales representative or call 1-877-ShipCSX (1-877-744-7279).
TRANSMITTING SHIPMENT DOCUMENTATION
To expedite your shipment and help ensure your shipment is not delayed or misrouted, your shipping instructions must be transmitted to us either by Electronic Data Interchange (EDI) or ShipCSX at least two hours prior to the shipment's gate arrival.
In order of preference, bills of lading can be provided to Intermodal in two ways:
Billing for hazardous shipments should be submitted two hours prior to gate arrival.
See the schedules section for gate times.
SHIPMENT DOCUMENTATION INFORMATION
The Bill of Lading shipping document is a receipt for the lading being transported and a contract for its service. It states terms, conditions and liabilities under which property is accepted for transportation. Please refer to Service Directory 1 for additional information.
Complete billing information includes the following:
The following is not required on all bills of lading, but must be furnished if required by law:
EDI VOIDS AND CORRECTIONS
Void and Change Requests
Intermodal has the capability to accept, void and change requests electronically. EDI customers with the capability to send ZC1s and 998 electronic transactions can now provide their void and change requests electronically. An EDI 824 message will be generated back to our customers indicating the ability to affect those requests. If you do not use EDI, you can use ShipCSX to submit void and change requests. Call 1-877-ShipCSX (1-877-744-7279), option 2, option 2, to find out how to qualify to send EDI voids and corrections, or to be set up to use ShipCSX Shipping Instructions. Intermodal no longer accepts faxed void/change requests for shipments not yet tendered to origin terminal. (See below for post-gate changes).
You can send an EDI 998 transaction that will void a bill of lading before the unit is received by CSX at the gate. An EDI 824 acknowledgement of the void will be sent to you. Once the transaction is completed, you can send a new bill of lading (404).
You can initiate an EDI 404/ZC1 correction that will allow you to modify the items shown on the pre-gate and post-gate lists below. An EDI 834 acknowledgment will be sent back to you, indicating whether or not your changes were received and processed. One unique feature of the 824 is that it has a technical error description segment. This segment lets you know if your void or change was not made or if it was accepted with an error. In sending a correction, please note that there are certain billing elements that can be changed depending on the status of the shipment.
Pre-Gate, you can make any change EXCEPT:
Post-Gate, these changes are allowed:
If changes needed for post-gate shipments are not listed above, please call 1-877-ShipCSX (1-877-744-7279), option 4, option 2, to determine if changes can be processed. Applicable diversion charges will apply.
Improved BOL Tracking
Intermodal can also send EDI 824 acknowledgements on original (non-correction) EDI 404s. Intermodal will provide the waybill number back to you on this message and is a useful tool for catching errors or rejections before they become problems.